SHIPPING
Thank you for shopping at www.dermanica.com
Products that have been ordered and paid for will be shipped from our location in Calgary, Alberta, Canada within 3-5 business days.
All local Calgary orders are shipped within 3-5 business days. We offer free standard shipping within Calgary and surrounding communities.
DOMESTIC – CANADA-WIDE SHIPPING
We offer free standard shipping within Canada when you spend $50 or more and a flat fee of $15 for orders less than $50.
US & INTERNATIONAL SHIPPING
COMING SOON……
***Due to COVID-19 or other unforeseen reasons, delivery times noted above may differ, is highly dependent upon the courier service, and is out of the control of Dermanica.***
RETURN AND REFUND POLICY
If you buy our products and are not completely satisfied, please notify us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. explaining the reason of your dissatisfaction. Include your name, address, online order number, and the item name(s).
We will contact you within 3-5 business days to resolve your issue. Possible solutions may include one of the following:
- FREE Consultation to determine your specific needs and next steps
- Product Exchange
- Credit for future purchase
- Refund less applicable restocking and shipping fees
As we genuinely want to resolve your concern to ensure your happiness, we would appreciate learning from you by receiving your feedback on Dermanica products and services.
For point #4. Above, the credit or debit card originally used for the purchase will be credited with the cost of the goods minus the restocking and delivery fees (exceptions may apply). Customs or importation fees are non-refundable. We will process your refund within 7 business days of receipt. Please check with your credit card company or bank for the timeline to credit your account.
Contact Us
If you have any questions, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.